Sr. Security Engineer

2 days ago

amravati, India Eventus Security Full time

Position Title: Sr. Security EngineerExperience: 3yrs +Location: Sanpada, Navi MumbaiKey ResponsibilitiesDeliver Tier 2 technical support for:- Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.- Respond to customer inquiries via phone, email, and live chat promptly and professionally.- Diagnose and resolve issues related to installation, configuration, malware removal, and system performance.- Escalate complex cases to Tier 3 or engineering teams with comprehensive logs and documentation.- Maintain accurate records of all support interactions in ticketing systems (e.g., ServiceNow, Zendesk, Salesforce).- Adhere to incident management and escalation procedures to meet SLAs and KPIs.- Work in rotating shifts to ensure 24/7 coverage, including weekends and holidays.- Stay current with product updates, patches, and emerging security threats.- Collaborate with internal teams (engineering, QA, product) to resolve issues and enhance customer experience.Requirements- Experience: 3–5 years in technical support or helpdesk roles, preferably in cybersecurity.- Technical Skills:- Strong understanding of endpoint protection, email security, firewalls, and malware analysis.- Hands-on experience with Endpoint (Client & Server OS), Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.- Proficiency in Windows, macOS, and server environments.- Basic networking knowledge (TCP/IP, DNS, VPNs).- Certifications (Preferred):- Trend Micro Certified Professional (TMCP) or equivalent.- CompTIA Security+, Network+, or similar.- Soft Skills:- Excellent verbal and written communication.- Strong analytical and problem-solving abilities.- Ability to work independently in a fast-paced environment.- Customer-focused mindset with a sense of urgency and ownership.

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