Incident Management Specialist
3 days ago
Dear Candidate
Greetings from TCS
Role: Incident Manager
Location: Pune/Kochi
Experience Range: 7 to 12 Years
Job Description:
- Ensure adherence to the problem management process.
- Identify and execute improvement of the problem management process.
- Drive the problem management process.
- Ensure communication, reporting and escalation for problems.
- Ensures quality of “known error” record and the knowledge database.
- Conduct post resolution review of critical problems with SDM.
- Be accountable for the delivery of RCA/IRs.
- Act as a mentor to other ITIL processes for improvements related to problems and problem management process.
- Build awareness of the problem management process across teams and act as a problem management process expert.
- Ensure problem tickets are maintained up to date and escalated to the track leads on daily basis.
- Creates daily/weekly and monthly metrics reports for management.
- Standard way to define key responsibilities during an incident.
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Provide first-line investigation and diagnosis of all Incidents and Service Requests.
- Resolve Incidents within the specified Service Level Agreements/Operational Level Agreement.
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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Pune, India Tata Consultancy Services Full timeDear Candidate! Greetings from TCS !!! Role: Incident Manager Location: Pune/Kochi Experience Range: 7 to 12 Years Job Description: Ensure adherence to the problem management process. Identify and execute improvement of the problem management process. Drive the problem management process. Ensure communication, reporting and escalation for problems. Ensures...
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pune, India Tata Consultancy Services Full timeDear Candidate!Greetings from TCS !!!Role: Incident ManagerLocation: Pune/KochiExperience Range: 7 to 12 YearsJob Description:Ensure adherence to the problem management process.Identify and execute improvement of the problem management process.Drive the problem management process.Ensure communication, reporting and escalation for problems.Ensures quality of...
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Pune, India Tata Consultancy Services Full timeDear Candidate!Greetings from TCS !!!Role: Incident ManagerLocation: Pune/KochiExperience Range: 7 to 12 YearsJob Description:Ensure adherence to the problem management process.Identify and execute improvement of the problem management process.Drive the problem management process.Ensure communication, reporting and escalation for problems.Ensures quality of...
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Pune, India Tata Consultancy Services Full timeDear Candidate!Greetings from TCS !!!Role: Incident ManagerLocation: Pune/KochiExperience Range: 7 to 12 YearsJob Description:Ensure adherence to the problem management process.Identify and execute improvement of the problem management process.Drive the problem management process.Ensure communication, reporting and escalation for problems.Ensures quality of...
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