Frontline Customer Support

Job OverviewThe Customer Support Specialist plays a critical role in implementing and maintaining Marketing AI solutions for clients. This individual serves as the primary technical point of contact, collaborating with cross-functional teams to deliver complex customer projects.Key Responsibilities:Design and implement data pipelines using Uniphore's CDP...

Job DescriptionWe are looking for a customer support professional to join our team.As a key member of our operations team, you will play a vital role in ensuring that our clients receive exceptional service and support.You will be the first point of contact for clients seeking assistance with our product or service, providing timely and effective resolutions...

Job Title: Incident Management ProfessionalThe CSS team is looking for a seasoned Incident Management professional to lead the charge in delivering exceptional support experiences during customer-facing incidents. This dynamic role focuses on coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and...

Job Title: Talent Development SpecialistAbout the RoleWe are seeking a highly skilled and experienced Talent Development Specialist to join our team. The successful candidate will be responsible for planning, facilitating, and leading comprehensive capacity-building initiatives across various domains, including RMNCH+A, Nutrition, and Infectious Diseases.Key...

Job Title: On-line Service SpecialistWe are seeking an exceptional customer service professional to join our team as an On-line Service Specialist. This role involves providing timely and effective support to customers via online channels, ensuring a positive experience for our clients.Key Responsibilities:Primary Objectives:Deliver prompt responses to...

System Support Engineer Job DescriptionWe are seeking an experienced System Support Engineer to join our team. The ideal candidate will have a strong background in technical fields, excellent customer support skills, and experience working in 24x7x365 Managed Services or SaaS organizations.Job ResponsibilitiesCommunicate clearly with customers via phone and...

Job DescriptionAt MEDIT, we are seeking a skilled professional to join our team as a Customer Experience Specialist. This role involves providing technical and customer support for our products, attending events, updating support materials, and interacting with customers online and in person.The ideal candidate will have strong communication skills,...

Technical Support Engineer Job DescriptionYou will work closely with the Client Success team to provide Tier-2 client support for software technical issues. You will also collaborate with the Engineering department to debug and resolve the issues.Provide technical assistance to internal and external users, including customer service teams, clients, and...

Nepali Customer Support RoleWe are seeking a highly skilled and proficient Customer Support Specialist to join our team. This is an exciting opportunity for you to utilize your language skills in Nepali and English to deliver top-notch assistance to our customers.This role involves:Responding to customer queries via calls, chats, and emails with precision...

Delivering exceptional customer experiences is at the heart of this role.This full-time remote position involves providing top-notch support through calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.Customer EngagementIssue ResolutionProduct KnowledgeDocumentationProblem-SolvingComplianceContinuous ImprovementFeedback...