Technical Solutions Specialist

2 days ago

belgaum, India beBeeSupport Full time

Technical Solutions SpecialistAs a Technical Solutions Specialist, your primary role will be to provide exceptional technical support to our customers. This involves resolving complex technical issues through effective communication and troubleshooting techniques.You will work closely with incident managers to ensure seamless service delivery and maintain high levels of customer satisfaction.You must possess excellent analytical skills and be able to document solutions effectively.Familiarity with IT Service Management (ITSM) tools is mandatory.Experience with virtualization platforms such as VMware, Hyper-V, and Proxmox is highly desirable.About the RoleThis is an exciting opportunity for you to grow professionally and make a significant impact in the field of technical support. As a key member of our team, you will have the opportunity to develop new skills and take on additional responsibilities.We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support. If you are self-motivated and eager to learn, this could be the ideal role for you.Key Performance Indicators:Resolution rate of 95% or higherAverage response time of 2 hours or lessWhat We Offer:A competitive salary and benefits packageOngoing training and professional development opportunitiesA dynamic and supportive work environment

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