Customer Experience Leader

2 days ago


mumbai, India beBeeCustomer Full time

Job OverviewThe Senior Manager, Customer Operations drives the entire customer operational lifecycle, from order entry to fulfillment, billing accuracy, and post-delivery support.This role ensures seamless integration between hardware logistics and SaaS activation, delivering a consistent and high-quality customer experience across all stages of engagement.Key Responsibilities:Lead the full customer operational lifecycle, including order entry, fulfillment, billing accuracy, and post-delivery support.Ensure seamless integration between hardware logistics and SaaS activation.RequirementsSkills and Qualifications:To be successful in this role, you will need:Leadership skills: Proven ability to lead cross-functional teams and drive strategic initiatives.Operational expertise: In-depth knowledge of customer operations, including order management, fulfillment, and post-delivery support.Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.Benefits:As a Senior Manager, Customer Operations, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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