Director of Institutional Operations

4 days ago


Kolhapur, India beBeePersonalization Full time

Program Director - Institutional Operations and Student SuccessThis role oversees the management and optimization of CRM, LMS, ERP, and SIS platforms to support institutional goals.Achieve strategic results by establishing performance benchmarks and learning objectives, developing structures that link campaign outcomes to business metrics, customer value, and retention.Advance personalization through machine learning and artificial intelligence by developing or partnering on models and integrating them into decision-making systems.Lead experimentation at scale by building and running A/B and multivariate tests, applying statistical methods to produce reliable results.Develop robust analytics using SQL and Python for data modeling and reproducible pipelines, creating self-serve datasets and dashboards to accelerate decision-making.Optimize channel strategy by evaluating email, push, in-app, onsite, and lifecycle programs, recommending frequency, targeting, and creative strategies grounded in data.Tell the story by translating complex analysis into clear recommendations for senior stakeholders, influencing roadmaps and system evolution.Improve the craft by guiding analysts, advocating for documentation, code review, and experimentation best practices, promoting a growth-focused culture.Safeguard data use by collaborating with Legal/Privacy to ensure compliance and responsible AI practices.



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