Manager – Member Relations

Job Location: Hyderabad (On-site)Tenure: Full-TimeReporting To: Executive Director / Senior LeadershipWe are seeking an experienced and energetic Manager – Member Relations to strengthen engagement with our Members while ensuring a seamless lifecycle experience—from onboarding to renewal to active participation. This role is ideal for someone who is relationship-driven, detail-oriented, and comfortable interacting with senior entrepreneurs, CXOs, investors, and ecosystem leaders.Key Responsibilities1. Member Engagement & Relationship Management- Build strong, trusted relationships with Charter Members and Associate Members.- Serve as the primary point of contact for member queries, support, and engagement.- Engage members regularly to understand expectations, track involvement, and enhance satisfaction.2. Member Onboarding & Renewals- Manage the complete onboarding process with professionalism and personalized attention.- Drive timely renewals through structured communication and relationship-building.- Maintain and update the CRM/member database with high standards of accuracy.3. Program & Event Coordination- Plan and execute high-quality programs for Charter Members, including networking dinners, TiE Talks, Leadership Series, and closed-door CM events.- Coordinate with internal teams to ensure flawless event execution and experiential excellence.4. Communication & Content Development- Create compelling presentations, CM decks, membership collateral, and monthly updates.- Draft member communication (emails, newsletters, announcements) with clarity and consistency.5. Executive & Board Support- Support Board of Directors and leadership meetings by preparing agendas, reports, and minutes.- Assist in presenting membership analytics, engagement reports, and quarterly dashboards.6. Feedback & Insights- Conduct structured member feedback, analyze insights, and recommend improvements.- Track membership metrics, engagement levels, and program participation across segments.7. Cross-Chapter & Ecosystem Collaboration- Coordinate with other TiE chapters for joint programs, membership exchanges, and global initiatives.- Support partnerships with ecosystem bodies relevant to member needs.8. Data Management & Reporting- Maintain post-event reports, attendance records, and Member profiles.- Publish quarterly member event calendars, ensuring early communication and coordination.Requirements- 4–5 years of experience in member relations, client servicing, community management, corporate relations, or stakeholder engagement.- Strong communication, interpersonal, and relationship-building skills.- Excellent organizational abilities with strong attention to detail.- Experience in handling memberships, stakeholder engagement, or community relations is preferred.- Prior work with trade bodies, industry associations, entrepreneurial networks, or premium hospitality/HNI membership environments will be an added advantage.- Proficiency in MS Word, Excel, PowerPoint, Spreadsheets, CRM tools, and data analytics.- Ability to work independently and collaboratively in a fast-paced ecosystem.- Prior exposure to the startup, entrepreneurial, or business association ecosystem is a strong advantage.What We're Looking For- A people-centric professional who genuinely enjoys building relationships.- A proactive and reliable team player with the ability to multitask.- Someone who carries maturity, professionalism, and poise while engaging with C-suite leaders and Charter Members.About TiE Hyderabad Chapter: TiE (The Indus Entrepreneurs) Hyderabad Chapter is a go-to network of 175+ successful Charter Members & 360+ Associate members and a vibrant and most recognized chapter worldwide. Each year, TiE Hyderabad impacts over 1500 startups and 6400+ students, and conducts 120+ Programs, events & activities under 20+ themes, viz. TiE Open Mic, TiE Scale, Mentor Advisor, Investor Connect, & Leadership Series, TiE Grad, TiE Young Entrepreneurs, nurture next-generation entrepreneurs. TiE organization comprises of successful entrepreneurs & accomplished professionals, volunteering to support startups, with an aim of fostering entrepreneurship across industries, at every stage of the entrepreneurial life cycle. Handholding start-up founders & entrepreneurs to the next level of growth through mentoring, education, funding & connecting customers & student initiatives in a big way. TiE Hyderabad works extensively with founders, investors, corporates, academia, government, and ecosystem enablers to strengthen the region's entrepreneurial fabric.How to ApplyInterested candidates may send their resume to hr@tiehyderabad.org with the subject line: Application – Program Manager (Ecosystem & Partner Relations)