Senior Credit Card Dispute Resolution Specialist

2 days ago


bhavnagar, India beBeeCard Full time

Key ResponsibilitiesServe as a subject matter expert escalation point and case investigations agent for credit card disputes and chargebacks under Mastercard network guidelines.Tackle customer scenarios and take action to resolve issues and inquires following Mastercard rules and guidelines and Regulation Z compliance.Assist junior agents on the team with questions and complex scenarios, providing expertise on Mastercard processes.Requirements5+ years of experience resolving credit card disputes and chargebacks under Mastercard network guidelines.5+ years and strong expertise of US Regulation Z compliance.5+ years and strong knowledge of Mastercard network guidelines and chargeback procedures, understanding Mastercard chargeback codes and current guideline updates.



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