Leader - Data Centre of Excellence

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the Role:

As the Leader of the Data COE at Whatfix, you will spearhead the organization’s efforts to build a Data Center of Excellence (CoE), working out of the Internal Solutions and Business Applications function.

In this role, you will be responsible for defining and implementing the company’s data strategy, overseeing data analytics, business intelligence, & collaborating with data engineering, and data science functions, and ensuring the successful application of data-driven insights to drive business growth and innovation. You will lead cross-functional teams, collaborate with senior leadership, and implement advanced analytics solutions that directly impact business outcomes.

We are seeking a hands-on technologist with a deep business acumen, able to translate complex data challenges into business opportunities and drive enterprise-wide data strategy.

Reports to: Head, Solutions and Business Applications.

Key Responsibilities:

Data Strategy and Leadership:

- Lead the development of a data strategy that aligns with Whatfix’s overall business objectives, leveraging data as a strategic asset for growth and innovation.
- Act as a strategic advisor to the leadership team, ensuring data initiatives directly support business priorities like revenue growth, customer success, and operational efficiency.

Team Leadership:

- Build and manage a high-performing cross-functional team of data engineers, data analysts, and BI specialists.
- Foster a culture of innovation and excellence within the team, promoting continuous learning and development.

Data Infrastructure and Architecture:

- Oversee the design and implementation of scalable data infrastructure, ensuring seamless integration of data sources across the enterprise.
- Partner with IT and Engineering teams to ensure data pipelines are secure, robust, and support real-time analytics and machine learning models.

Business Intelligence and Analytics:

- Lead the development of business intelligence dashboards and reporting frameworks, providing leadership and business teams with actionable insights.
- Work closely with stakeholders in sales, marketing, product, and operations to drive data-informed decisions that optimize performance and efficiency.

Advanced Data Science and AI:

- Lead initiatives to apply predictive analytics, machine learning, and AI-driven models to solve complex business problems such as customer churn prediction, personalized recommendations, and demand forecasting.
- Stay at the forefront of new technologies, ensuring that Whatfix remains competitive in using advanced analytics and AI.

Data Governance and Compliance:

- Establish data governance frameworks to ensure high standards of data quality, security, and compliance with global regulations.
- Champion data literacy across the organization, ensuring stakeholders understand and effectively use data in their decision-making.

Cross-Functional Collaboration:

- Collaborate with department heads and business leaders to identify key data needs and deliver solutions that enhance business outcomes.
- Serve as the primary advocate for data-driven decision-making, helping to embed data usage in the company’s culture.

Qualifications:

- Overall 9+ years of experience. Experienced in data leadership roles, including data strategy, data analytics, business intelligence, data engineering, and data science.
- Proven track record of driving business value through data initiatives in a high-growth, B2B SaaS or technology environment.
- Business Intelligence and Visualization: Hands-on experience with BI tools such as Tableau, Power BI, Looker, and experience working with data warehousing and OLAP cubes.
- Data Engineering Expertise: Experience with big data technologies (e.g., Hadoop, Spark, Kafka), ETL pipelines (e.g., Apache NiFi, Airflow), and modern cloud data platforms (e.g., AWS Redshift, Google BigQuery, Azure Synapse Analytics) is preferable.
- Advanced Analytics: Experience in predictive modeling, A/B testing, time-series forecasting, and natural language processing (NLP) is preferable.
- Strong expertise in data architecture and data governance, with proficiency in tools like Databricks, Snowflake, and SQL/NoSQL databases (e.g., PostgreSQL, MongoDB) is preferable.
- Preferred: Data Science Expertise, with proficiency in machine learning and AI frameworks (e.g., TensorFlow, PyTorch, Scikit-learn), statistical modeling, and deep learning techniques. Familiarity with tools like Jupyter Notebooks,SageMaker, and Google AI Platform.
- Ability to translate business challenges into data-driven opportunities, demonstrating strong business acumen.
- Demonstrated experience in building and scaling cross-functional teams that deliver measurable business impact.
- Excellent communication and leadership skills, with the ability to engage both technical teams and business stakeholders.
- Experience with data governance, compliance, and ensuring best practices for data security.
- Master’s degree in a relevant field (e.g., Data Science, Computer Science, Engineering, or Business) preferred.

Note:

- At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
- We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status