Digital Dentistry Support Professional

2 days ago


salem, India beBeeCustomer Full time

Job DescriptionWe are seeking a skilled professional to fill the role of Customer Experience Specialist for the APAC region. The ideal candidate will possess excellent communication skills, bilingual proficiency in English and Russian, and the ability to travel.The successful candidate will be responsible for providing technical and customer support for our products, attending events, updating support materials, and interacting with customers online and in person.Key Responsibilities:Handle service tickets via email, live chat, remote support, and phone calls for the assigned regions (India, Southeast Asia, CIS)Process English tickets from CIS, India, and Southeast Asia regionsSupport dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on social media platformsRequirements:Experience using ZendeskExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardware, with troubleshooting abilitiesExperience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a company engaged in B2B businessPreferred Qualifications:A degree in dentistry (including dental hygiene and dental technology)Work experience in relevant industriesProficient in SAPBenefits:This is a remote work opportunity with flexible working hours.Selection Process:Candidates will undergo a CV screening, followed by a screening call, first interview, second interview, salary negotiation, and finally onboard.



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