Program Support Specialist

2 days ago

thrissur, India beBeeProgramSupport Full time

Program Support SpecialistAbout UsWe're a leading provider of high-quality education services, committed to making learning accessible and affordable for individuals worldwide. With over 50 top-tier university partners across the globe, we offer a wide range of programs that help learners acquire new skills and transform their lives.Job DescriptionAs a Program Support Specialist, you'll play a key role in ensuring the smooth operation of our programs. Your primary responsibilities will include:Learner Support: Provide timely and accurate responses to learner inquiries via various channels, ensuring a positive experience throughout the program journey.Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure deliverables are aligned, and identify areas for process improvement.Process Improvement: Streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Maintain up-to-date knowledge of our online programs and university partnerships to assist learners efficiently.Required Skills and QualificationsTo succeed in this role, you'll need:A bachelor's degree in a relevant field or equivalent qualification.Excellent communication skills, with strong written and verbal English abilities.Adaptability to business needs, with ability to respond to tickets, chats, and out-calling as required.Customer-focused, with demonstrated experience in a customer support role.Tech-savviness, with ability to quickly adapt to new software platforms and tools.Attention to detail in written communication and problem-solving.Collaborative mindset, with willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field, preferably with knowledge of learning management systems (LMS).BenefitsWe offer a collaborative and inclusive work environment, opportunities for professional growth, and the chance to make a real impact in the lives of professionals worldwide.OthersAt our organization, we value diversity and equality, and we strive to create an environment where everyone feels welcome and empowered to succeed.

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