Education Program Specialist

2 days ago

belgaum, India beBeeCoordinator Full time

Program Coordinator Job DescriptionAbout Us:We are committed to delivering high-quality education by making it accessible and affordable globally. We collaborate with top-tier universities across the world, providing short courses, degree programs, professional certificates, and senior executive programs that help individuals learn new skills and transform their lives.Founded in 2015, we have more than 2,000 employees globally and offices worldwide. Our unique model of technology, curriculum innovation, and hands-on instruction has educated more than 250,000 individuals across 80+ countries.Role Overview:This role is key to ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience.Main Responsibilities:Learner Support: Be the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure all learning communications adhere to quality standards and branding guidelines.Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Detail-Oriented: High attention to detail in written communication and problem-solving.Why Choose Us:We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.We provide equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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