Senior Customer Advocate

6 days ago


noida, India beBeeAccount Full time

Customer Success ManagerKey Responsibilities:Act as the primary liaison between customers and internal teams for post-sales activities.Ensure seamless onboarding of new customers, coordinating all stakeholders.Monitor day-to-day service delivery and ensure Service Level Agreements (SLAs) are met across uptime, availability, and response time metrics.Proactively manage customer escalations, coordinate resolution efforts, and provide timely updates.Conduct regular review meetings with customers to discuss performance, highlight achievements, and address concerns.Maintain a clear understanding of customer contract obligations, project milestones, and compliance requirements.Coordinate change requests or upgrades with relevant internal teams.Ensure internal readiness and ownership during key audits, site visits, or executive interactions involving customers.Track customer tickets, incidents, and operational matters to ensure closure within defined timelines.Maintain structured documentation, dashboards, and reporting on customer health and operational performance.Education and Experience:Bachelor's degree in Engineering or related field preferred. 6-10 years of experience in customer success, service delivery, or program/account management in data center, telecom, or large infrastructure setups required.



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