IT Operations Manager
3 weeks ago
About DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Role
We’re looking for an IT Operations Manager to execute on and fulfill the needs of our offices in the region.
You will understand, track, procure, set up, inventory, maintain, and fix all manners of hardware assets as well as implement some software configurations for various devices so our people can be best equipped to focus on delivering DevRev’s mission.
This position requires a combination of technical proficiency, execution skills, communication skills, ingenuity, mechanical aptitude, and the ability to triage problems well. Ideally, you are a person who loves fixing problems while also thinking at scale and always embraces the best solution–even when it’s not your own.
Responsibilities
Understand a wide range of hardware devices and apply the appropriate solution to requests from personnel.
Set up and troubleshoot various hardware, including but not limited to: laptops, mobile devices, sensors, office printers, networking devices (such as switches, gateways, and access points), monitors, conference room displays, door locking mechanisms, and mini-PCs.
Facilitate procurement of hardware and meticulously inventory assets with an attention to detail.
Management of internal events such as all hands, customer sessions(AV setup)
Travel (10-25% of the time) to various office locations as needed to set up devices onsite.
What We Value
A broad set of knowledge on hardware devices and electronics.
A curious mindset with a hunger to continually dig further and learn more.
Honesty about what you know, what you don’t know, and an overall reflective sense of self.
An intuitive ability to make things work properly.
Hands-on-keyboard knowledge of all major operating systems (Linux, MacOS, Windows). That is, you should be comfortable with operating around bash shells and PowerShells alike, as well as how to handle the setup and scale-out of devices.
Working knowledge of cloud software business/corporate systems (IdP systems, Google Workspace, Microsoft Teams).
Knowledge of display resolutions, refresh rates, docking station compatibilities, and the quality tradeoffs of various monitor choices.
Private networking, LAN/WAN, and networking bandwidth concepts is a bonus.
Mechanical aptitude and familiarity with hand tools and power tools is a bonus.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev
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