Patient Service Advocate

2 days ago

hubballi, India beBeePatientService Full time

About this RoleWe are seeking a highly skilled Patient Services Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction.The ideal candidate will possess excellent communication skills, both verbal and written, and have the ability to work independently in a remote environment. You will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.Key ResponsibilitiesPatient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of products or services to answer customer queries and provide appropriate recommendations accurately.Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.Required Skills and QualificationsCustomer Support, Customer Satisfaction, and Customer Experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyA bachelor's degree or higher in a related field is preferredExperience in a customer service or contact center environment is preferredSchedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational ShiftsLogistical RequirementsQuiet and brightly illuminated work environmentLaptop with a Minimum of 8GB RAM, an i5 8th-gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone

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