Zonal Head

3 weeks ago

mumbai, India Lenskart.com Full time

The ideal candidate for the role of a Zonal Manager will be an enterprising individual with a proven track record of delivering business results and managing teams, with a strong desire for driving exponential revenue growth. The individual will

· Be responsible for managing and growing the overall P&L of their stores
· Grow and manage a portfolio of 50 to 100 stores across a geographical region
o Set targets for the AOMs and ensure appropriate cascading across all the stores in the Zone
o Identify areas for additional market penetration
· Monitor stores’ growth through weekly review meetings with the AOMs
o Adhere to review guidelines and parameters defined by the head office and the BU Head
o Identify and address issues with under-performing stores
· Manage and expand existing stores’ business as well as drive revenue growth in new stores
o Ensure strong store openings
o Understand and take actions on the store audits, market data and performance reports
o Help develop and ensure strong execution of BTL marketing strategies
o Ensure timely and adequate store staffing as per the manpower plan, and keep the attrition levels in control
§ Ensure a robust talent pipeline for all the stores in the Zone
· Build and deliver the extraordinary shopping experience that delights our customers, resulting in industry leading NPS
o Drive effectiveness and productivity of the teams by supporting and ensuring the highest quality of hiring, training and retail operations
o Set and deliver the highest standards of store upkeep and staff grooming
o Create a high energy work environment across all stores in the Zone
o Develop deep customer understanding through store visits, customer interactions, and analysis of customer feedback and other reports
§ Conduct regular store visits to preempt customers’ issues and concerns
· Control and improve the cost structure of the Zone
o Maintain costs in line with the budget (in both, absolute and percentage terms)
o Manage the manpower cost as per the budget
o Minimize/eliminate shrinkage
· Build on the startup culture with a 10X growth spirit (doing things the “Lenskart Way”)
· Compliance to the code of conduct and POSH guidelines in letter and spirit
· Be responsible for effective administration and control of the Zone operations
· Ensure complete legal and process compliance across store functions
· Build local networks with governing bodies, administrators and community

EXPERIENCE AND EDUCATIONAL REQUIREMENTS
· At least 8-10 years of retail and general management experience (including international), spanning operations and business strategy
· Experience of managing a P&L in a fast growth environment
· Expertise or knowledge of Omni-channel sales strategies and processes
· Preferably holding an MBA degree from a reputed institute

PREFERRED SKILLS AND COMPETENCIES
· Strong business acumen with a passion for results: demonstrating high degree of commitment
· Strong operational expertise- with deep understanding of the geography
· High process orientation with extensive experience in process management
· Superior analytical, evaluative, and problem-solving capability
· Strong operational expertise
· Demonstrating Collaborative Ownership - Ability to discuss with courage, clarify, and agree on expectations of each other
· Ability to challenge the status quo and set high performance standards
· Ability to work in an extremely agile, unstructured and evolving environment

DESIRED VALUES
· Having a Customer and Team Obsession - Taking decisions and actions with a customer first approach
· Exhibiting high Start-up Energy - Learning at a rapid pace and setting new standards for oneself and others
· Having the mindset to Fail Harder - Taking accountability of failures and learnings
Having a 10X Thinking - “Think Big-Talk Big-Act Big”

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