Randstad Digital | ServiceNow Customer Service Management

5 days ago


bangalore, India Randstad Digital Full time

Job Title: ServiceNow Customer Service Management (CSM)

Location: Bangalore

Experience: 4-8Years

Job Description:

As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to deliver impactful solutions.

Roles & Responsibilities:

- Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements.

- Develop and configure ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog.

- Create and maintain technical documentation, including design specifications, test plans, and user manuals.

- Provide technical support and troubleshooting for ServiceNow CSM applications, including identifying and resolving issues and implementing enhancements.

- Stay updated with the latest advancements in ServiceNow platform and CSM applications, integrating innovative approaches for sustained competitive advantage.

Professional & Technical Skills:

- Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM) and ServiceNow platform.

- Good To Have Skills: Experience in Servicenow Tools Administration.

- Solid understanding of ITIL processes and Service Management best practices.

- Experience in developing and configuring ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog.

- Experience in creating and maintaining technical documentation, including design specifications, test plans, and user manuals.

- Strong analytical and problem-solving skills, with the ability to identify and resolve issues and implement enhancements.



  • bangalore, India Randstad Digital Full time

    Job Title: ServiceNow Customer Service Management (CSM)Location: BangaloreExperience: 4-8YearsJob Description:As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve...


  • bangalore, India Randstad Digital Full time

    Job Title: ServiceNow Customer Service Management (CSM) Location: Bangalore Experience: 4-8Years Job Description: As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will...


  • bangalore, India Randstad Digital Full time

    Role: ServiceNow Developer-Cloud Migration & Implementation (ServiceNow ITSM)Location: BangaloreExperience: 4+ YearsJob Description:Seeking a skilled Application Designer with 4+ years of experience in ServiceNow IT Service Management to design, implement, and document ITSM solutions. Responsibilities include analyzing business needs, collaborating with...


  • bangalore, India Randstad Digital Full time

    Role: ServiceNow Developer-Cloud Migration & Implementation (ServiceNow ITSM)Location: BangaloreExperience: 4+ YearsJob Description:Seeking a skilled Application Designer with 4+ years of experience in ServiceNow IT Service Management to design, implement, and document ITSM solutions. Responsibilities include analyzing business needs, collaborating with...


  • bangalore, India Randstad Digital Full time

    Role: ServiceNow Developer-Cloud Migration & Implementation (ServiceNow ITSM) Location: Bangalore Experience: 4+ Years Job Description: Seeking a skilled Application Designer with 4+ years of experience in ServiceNow IT Service Management to design, implement, and document ITSM solutions. Responsibilities include analyzing business needs, collaborating...


  • bangalore, India Randstad Digital Full time

    Job Title: Service Now ITSM DeveloperLocation: Bangalore/HyderabadExperience: 4-8YearsJob Description:As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of our IT Service Management system.Roles &...


  • bangalore, India Randstad Digital Full time

    Job Title: Service Now ITSM DeveloperLocation: Bangalore/HyderabadExperience: 4-8YearsJob Description:As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of our IT Service Management system.Roles &...


  • bangalore, India Randstad Digital Full time

    Job Title: Service Now ITSM Developer Location: Bangalore/Hyderabad Experience: 4-8Years Job Description: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of our IT Service Management...


  • bangalore, India Randstad Enterprise Full time

    role : talent advisorabout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people...


  • bangalore, India Randstad Enterprise Full time

    role : talent advisorabout randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people...


  • bangalore, India Randstad Enterprise Full time

    role : talent advisor about randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people...


  • bangalore, India Randstad Digital Full time

    Job Title: Oracle Communications Order and Service Management (OSM)Location: BengaloreExperience: 6-8YearsJob Description:Professional & Technical Skills:- Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of software development principles and methodologies.- Experience in designing and...


  • bangalore, India Randstad Digital Full time

    Job Title: Oracle Communications Order and Service Management (OSM)Location: BengaloreExperience: 6-8YearsJob Description:Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of software development principles and methodologies.- Experience in designing and...


  • bangalore, India Randstad Digital Full time

    Job Title: Oracle Communications Order and Service Management (OSM) Location: Bengalore Experience: 6-8Years Job Description: Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM). - Strong understanding of software development principles and methodologies. - Experience in...


  • bangalore, India Randstad Digital Full time

    Job Title: Eco Qa Location: Bangalore/Chennai Experience: 4-6Years Job Description: Digital candidates with Eco-Qa,AWS, Enterprise JAVA application test engineers with Database work experience, who has done Functional, non-functional and API testing.


  • bangalore, India Randstad Digital Full time

    Job Title: Eco Qa Location: Bangalore/ChennaiExperience: 4-6YearsJob Description:Digital candidates with Eco-Qa,AWS, Enterprise JAVA application test engineers with Database work experience, who has done Functional, non-functional and API testing.


  • bangalore, India Randstad Digital Full time

    Job Role-Oracle Utilities Work And Asset Management Location- PAN India Exp -4+years Roles & Responsibilities: 1 Design, develop, and maintain software applications using Oracle Utilities Work And Asset Management. 2 Collaborate with cross-functional teams to identify and prioritize software features and enhancements. 3 Perform code reviews and ensure code...


  • bangalore, India Randstad Digital Full time

    Job Role-Oracle Utilities Work And Asset ManagementLocation- PAN IndiaExp -4+yearsRoles & Responsibilities: 1 Design, develop, and maintain software applications using Oracle Utilities Work And Asset Management. 2 Collaborate with cross-functional teams to identify and prioritize software features and enhancements. 3 Perform code reviews and ensure code...


  • bangalore, India Randstad Digital Full time

    Job Role-Oracle Utilities Work And Asset ManagementLocation- PAN IndiaExp -4+yearsRoles & Responsibilities: 1 Design, develop, and maintain software applications using Oracle Utilities Work And Asset Management. 2 Collaborate with cross-functional teams to identify and prioritize software features and enhancements. 3 Perform code reviews and ensure code...


  • bangalore, India Randstad Digital Full time

    Job Title: WebMethods Admin Location: Pan India Experience: 4-8Years Job Description: Expertise in WebMethods tools such as WebMethods Integration Server (IS), Universal Messaging (UM), and Business Process Management (BPM). Strong understanding of integration patterns, middleware technologies, and enterprise service buses (ESBs). Experience with WebMethods...