Lead Customer Advocate

4 days ago

bangalore, India beBeeCustomerExperience Full time

Customer Experience LeaderWe are seeking a highly skilled and experienced Customer Experience professional to join our dynamic team.Manage end-to-end customer interactions, ensuring seamless post-purchase journeys and driving customer satisfaction across all touchpoints.Key Responsibilities:Handle customer queries, complaints, and feedback via email, WhatsApp, calls, and social media with empathy and professionalism.Ensure timely responses and resolutions, maintaining high customer satisfaction scores (CSAT) and first response time (FRT) benchmarks.Collaborate with internal teams to ensure smooth order fulfilment, returns, and exchanges.Qualifications:Bachelor's degree in Business Administration, Communication, or a related field.Proven experience as a Customer Experience Associate or in a similar customer-facing role, preferably in an eCommerce environment.About the Role:The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.Benefits of Working with Us:Our company offers a competitive salary and benefits package, opportunities for career growth and development, and a collaborative and supportive work environment.

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