Salesforce Solutions Architect

20 hours ago


bangalore, India beBeeCloud Full time

Job OpportunityThis role requires a highly experienced and certified Salesforce professional with deep expertise in cloud-based services.Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.Support implementation and optimization of cloud solutions for contact center operations.Design scalable solutions for customer onboarding, relationship management, and service automation.Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms.Develop and manage customer journeys, case workflows, and omni-channel service strategies.Ensure compliance with financial regulations and data privacy standards.Key Skills and Qualifications8–12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Data Cloud.Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.Proven ability to translate financial business processes into technical solutions.Experience with contact center technologies, including CTI integration, case routing, and service analytics.



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