Senior Cloud IT Engineer
1 month ago
Job Description:
Job Title: Senior Cloud IT Support Engineer
Shift Timings: 9 AM - 9:30 PM
Location: Hyderabad
Experience required: 8 to 11 years
Job Description: Senior Cloud IT Support Engineer
Overview:
We're seeking a highly skilled Senior Cloud IT Support Engineer with strong network and VPN expertise to join our team. As a key member of our cloud-based IT infrastructure, you'll be responsible for providing advanced technical support, troubleshooting complex issues, and maintaining a secure and efficient cloud environment. Based at Hyderabad and Jaipur.
Responsibilities:
- Cloud and Network Infrastructure Management: Oversee the administration and maintenance of our cloud-based IT infrastructure, including virtual machines, storage, networking, and VPN components.
- Advanced Troubleshooting: Diagnose and resolve complex technical issues related to cloud platforms (O365, Azure, Entra, MDM), applications, networks, and VPN connections.
- Network and VPN Configuration: Configure and manage network devices (routers, switches), VPN solutions, and firewall (Checkpoint) rules to ensure secure and reliable network connectivity.
- Security Compliance: Ensure adherence to IT security policies and best practices (EDR, Bitdefender, ThreatLocker, Intune, Entra) including vulnerability management, incident response, and data protection in a remote work environment.
- Automation: Develop and implement automation scripts using tools like Azure Logic App, PowerShell, or Python to streamline repetitive tasks and enhance efficiency.
- Remote Support: Provide effective remote support to employees working from home, including troubleshooting hardware, software, network, and VPN issues.
- Team Management: Lead and mentor a team of IT Support Engineers, ensuring they have the necessary skills and resources to deliver high-quality services.
- Documentation: Create and maintain comprehensive technical documentation, knowledge base articles, and standard operating procedures.
Qualifications:00
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 8-10 years of experience in a technical support or systems administration role, with a focus on cloud environments, networking, and VPN technologies.
- Strong communication and interpersonal skills, with the ability to effectively interact with remote users.
- Ability to work independently and as part of a remote team.
Preferred Qualifications:
Preferred Qualifications:
- Certifications such as MCSE, CCNA, or Azure certifications, as well as network security certifications (e.g., CCNP Security).
- Experience with scripting languages (Azure Automation, PowerShell, Python) for automation.
- Experience with IT service management frameworks (ITIL).
Additional Requirements:
- Strong organizational and time management skills.
- Ability to handle sensitive information with confidentiality.
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