Automotive Customer Service Expert

3 days ago


Gandhinagar, India beBeeCustomerSupport Full time

We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for managing daily customer requests through a shared mailbox and providing member support across multiple channels.As a key member of our customer service team, you will ensure customer satisfaction by addressing complaints and inquiries promptly, conducting product sales and processing returns and related requests.The ideal candidate will have demonstrated experience in customer service, as well as knowledge of automotive repair, parts, and components.You will also possess technical or engineering experience and proficiency in English.In this role, you will identify and assess customers' needs to achieve satisfaction, handle customer complaints, and provide appropriate solutions and alternatives within time limits.Additionally, you will maintain records of customer interactions, comments, and complaints, and provide feedback to management regarding customer issues, concerns, and emerging trends.Key Requirements:Demonstrated experience in customer serviceAutomotive repair, parts, and component knowledgeTechnical or engineering experienceProficiency in EnglishThis is a great opportunity to work with a dynamic team and make a real impact on customer satisfaction.



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