Digital Dentistry Specialist

1 day ago


Jodhpur, India beBeeTechnical Full time

About the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support function, you will be responsible for providing exceptional technical and customer support for our products.Your main goal will be to ensure that our customers receive the best possible service, whether it's via email, live chat, remote support, or phone calls. You will also attend events, update support materials, and interact with customers online and in person.Handle service tickets from various regions, including India, Southeast Asia, and CIS (English, Russian, and local languages)Process English tickets from CIS, India, and Southeast Asia regionsSupport dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on social media platformsRequired Skills and QualificationsExperience using ZendeskExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardware, with troubleshooting abilities (e.g., system performance checks, network connectivity issues, etc.)Experience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a B2B business environmentBenefitsThis is a remote work opportunity, offering flexibility and work-life balance. We provide opportunities for professional growth and development, as well as a supportive and collaborative team environment.What We OfferA competitive salary packageOngoing training and development opportunitiesA dynamic and supportive team environment


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