Remote IT Support Specialist

1 day ago

kottayam, India beBeeSupport Full time

Job Title: Remote IT Support SpecialistAre you passionate about delivering exceptional end-user support? Do you have a knack for troubleshooting and resolving complex technical issues?We are seeking an experienced Remote IT Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our users, ensuring that their IT needs are met with efficiency and expertise.Key Responsibilities:Remote Desktop Management: Utilize your excellent communication and troubleshooting skills to resolve day-to-day application issues on various operating system platforms.Application Deployment: Leverage your experience with deployment tools (SCCM, Altiris, Marimba) to ensure seamless application deployment and troubleshooting.Printer Management: Develop a solid understanding of printer troubleshooting techniques to minimize downtime and optimize user productivity.Antivirus Management: Stay up-to-date with the latest antivirus policies, remediation strategies, and vendor management best practices to protect our users from cyber threats.VPN Administration: Demonstrate a strong understanding of VPN concepts and troubleshooting methodologies to ensure secure and reliable remote access.Patching Concept & Deployment Tools: Collaborate with our team to implement effective patch management strategies and deploy patches efficiently using industry-standard tools.Vulnerabilities and Troubleshooting: Think critically and creatively to resolve complex technical issues independently, always striving to improve our processes and procedures.Requirements:Excellent Troubleshooting SkillsScripting Knowledge: Possess a good understanding of PowerShell scripts, VBS scripts, and batch scripting fundamentals.

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