Customer Service Specialist

2 days ago

bangalore, India ShopKapaas Full time

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Service Specialist based in Delhi, India. The role involves providing exceptional customer support, promptly addressing inquiries, resolving issues with professionalism, and ensuring superior customer experiences at every interaction. The candidate will handle phone and email communication, maintain accurate logs of interactions, and collaborate with team members to enhance customer satisfaction and operational efficiency.QualificationsStrong skills in Customer Support and Customer Service to address and resolve inquiries effectivelyExperience in ensuring Customer Satisfaction and enhancing the overall Customer ExperienceProficiency in Phone Etiquette and clear, professional communicationExcellent interpersonal and problem-solving skillsAbility to work in a fast-paced environment and manage multiple tasks efficientlyFamiliarity with CRM systems or customer support software is a plusTracking and recording complaints and making systems to improve customer service with real time experience High school diploma or equivalent required; bachelor's degree preferredFluency in English and Hindi is required; additional languages are an advantage

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