Senior Customer Experience Professional

6 days ago


bangalore, India beBeeExpert Full time

Customer Experience Expert RoleWe are seeking a seasoned CX Analyst to join our team, responsible for delivering high-quality customer experience solutions.Client Engagement & Strategy: Collaborate with clients to define business objectives, identify survey requirements, and develop targeted customer experience strategies.Qualtrics Platform Proficiency: Design and configure advanced Qualtrics surveys leveraging logic, embedded data, and workflow automation. Build dashboards and XM Directory configurations, implement integrations with downstream platforms using APIs and Web Services.Project & Delivery Leadership: Oversee project timelines, technical delivery, and client communications, working closely with QA, data, and engineering teams to ensure seamless deployments. Support user acceptance testing (UAT), hypercare, and transition to support/BAU models. Document solution architecture and best practices for internal and client use.


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