Technical Support Specialist

2 days ago


hubballi, India beBeeSupport Full time

Job DescriptionServe as the primary point of contact for end-users through various channels, including phone, chat, and self-service tickets.Qualify and initiate remediation for events encountered by users.Route tickets to respective teams for efficient resolution.Regularly update and follow up on tickets in the queue to ensure timely closure.Follow up on tickets until they are resolved.Desirable Skills and QualificationsThe ideal candidate will possess:Able to comprehend email flow issues both internally and externally.Proficiency in end-user support, operating system troubleshooting, and software assistance (MS Office, messengers, Outlook, etc.).Excellent customer relationship skills, including proper email etiquette.Strong communication skills, follow-up abilities, and a willingness to work rotational shifts.Expertise in remote troubleshooting.



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