Senior Manager

19 hours ago


pune, India Tata Motors Full time

Position Summary with Job Responsibilities

This position will act as Customer Representative in the Plant and is responsible for resolution of Warranty/ JDP IQS/ field issues by implementing quality improvements through participation in CFTs and providing technical support to field for critical issues through Dealerships/ Customer support in order to improve customer satisfaction and JD Power IQS Score as per the quality strategy.

Education

Bachelor of TechnologyBachelor of Engineering

Work Experience

Personal Profile:
Education: ;
Skills/ Competencies
1) Driving Execution
2) Customer Centricity
3) Problem solving orientation 
4) Analytical skills
Relevant Experience :
Automobile OEMs Industry with 5 to 8 years’ experience
Knowledge of:
1) Products (vehicles aggregates/ parts and their functioning)
2) Service & Field Practices
3) Problem Solving Techniques
4) Manufacturing Processes 


Key Responsibilities:

1 Quality Improvement Drive:
• Participate and work with cross functional teams for Issue Resolution and recurrence prevention through structured root cause analysis
• Plan and execute structured root cause analysis for major quality issues
• Ensure closure of issues with MBPA for supplier quality, process, design issues 
• Ensure updates for periodic review with ERC, Current Quality, Advance Quality, Technical Services along with senior management in forums like Quality Review Meetings
Measures:
• IPTV and EPV improvement
• % issue resolution within ASD framework
2 Customer satisfaction surveys for respective aggregate:
• Detailed analysis of field surveys for respective aggregate
• Participate and facilitate cross-functional teams for major JDP IQS issues resolution
• Periodic reviews with JDP CFTs to capture progress and ensure teams work further on issue resolution
• Facilitate customer calling of CFTs to capture VOC and plan further actions based on the VOCs 
• Plan customer visits to understand customer problems as per requirement of CFT
• Work on detailed action planning for senior management reviews
Measures:
• JDP IQS PPH Scores for aggregate
• JDP Ranking for TML and models
• % issues resolved as per plan
3 Field Actions for Critical Issues:
• Analyse and find out root cause for critical field issues
• Ensure action plan along with the CFTs
• Execute details of the field actions with support from CFT and coordinate with customer care for implementing the same in field 
• Monitor and ensure timely execution of FAC in the field through customer care
Measures:
• Closure of FAC as per agreed timeframe
4 New Product Launches:
• Participate in quick response team for respective aggregate
• Review the daily claims under QRT 
• Attend cases in field as per management requirement for critical field issues to resolve and under the issues
• Work with the CFT to identify root cause for the issues and plan actions to resolve the same 
• Co-ordinate with CFTs and plan FAC for addressing major field issues after reviews with senior management
• Ensure timely closure of FACs & closure of recall & retro-fitment activities within stipulated timeframe
Measures:
• No of issues resolved
• % issue closure within agreed timeframe

Tata Motors Leadership Competencies

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsDeveloping Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsLeading Change - Recognizing the need for change, initiating and adapting to changeMotivating Self and Others - Inspiring teams and individuals

Functional Competencies

Functional Excellence

Tags



  • Pune, India UNISOURCE TRADING (INDIA) PVT. LTD. Full time

    Company Description Unisource Trading (India) Pvt. Ltd. is a leading provider of comprehensive supply chain solutions in Home Goods and Apparel, with expertise in sourcing from Southeast Asia and the Indian Subcontinent. We focus on innovation, quality, and efficiency to meet global market demands and redefine supply chains. Our services include product...

  • Senior Manager IT

    20 hours ago


    pune, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT as...

  • Senior Manager IT

    4 months ago


    pune, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT as...

  • Senior Manager IT

    4 months ago


    Pune, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT...


  • Pune, India Vimal Group Facilities Management Full time

    Job Openings for 01 Senior Manager Purchase Job with minimum 6 Years Experience in Bhosari, Pune, having Educational qualification of : Diploma, with Good knowledge in undefined etc.Experience6 - 10 YearsNo. of Openings01EducationDiploma, B.ERoleSenior Purchase ManagerIndustry TypeManufacturing / Production / QualityGenderMaleJob CountryIndiaJob TypeWork...

  • Senior Manager

    2 months ago


    Pune, India Virtusa Full time

    Senior Manager - CREQ187871 Description Good expertise in Project management and should be able to handle the projects with Dotnet and AWS . Looking for 14y-18y experienced Project Manager having experience in managing project using Webform, MVC, C#, Dot Net Core and AWS. Mandatory Experience in Project management tools PTS , JIRA etc. Proactively address...

  • Senior Manager

    5 months ago


    Pune, India Vodafone Full time

    What you’ll do The Cyber Security Authority delivers cyber security activities, aligning global cyber security risk reduction with local market business and technology priorities and in line with the global cyber security strategy to be implemented in the local market/ Cyber Security Authority focusses on activities that protect Vodafone from...


  • Pune, India ICERTIS Full time

    Apply for Senior Engineering Manager .Net, Career Progress Consultants in Pune for 14 - 17 Year of Experience on TimesJobs.com.


  • pune, India Quess Corp Limited Full time

    Position: Senior Manager Required Skills: 10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience. Prior experience in handling a team Good in communication and client handling experience Experience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools,...


  • Pune, India Quess Corp Limited Full time

    Position: Senior ManagerRequired Skills:10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience.Prior experience in handling a teamGood in communication and client handling experienceExperience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools, etc...


  • Pune, India Quess Corp Limited Full time

    Position: Senior ManagerRequired Skills:10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience.Prior experience in handling a teamGood in communication and client handling experienceExperience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools, etc...


  • pune, India Quess Corp Limited Full time

    Position: Senior ManagerRequired Skills:10-13 years of Digital Marketing experience or Media planning/buying and or Ad operations experience.Prior experience in handling a teamGood in communication and client handling experienceExperience in any of the Ad servers or DSP's like CM 360,GAM,DV 360,TTD,GA or Media buying platforms like Prisma/MediaTools, etc...


  • pune, India Valkyrie People Consulting Full time

    Job Title: Senior Human Resources ManagerLocation: Pune, IndiaIndustry: AutomotiveExperience: 10+ years of relevant HR experience, with at least 3-5 years in a managerial role.Position Overview:The Senior Human Resources Manager will be responsible for leading the HR function at the Pune-based automotive manufacturing facility. This role will manage the full...


  • Pune, India Valkyrie People Consulting Full time

    Job Title: Senior Human Resources ManagerLocation: Pune, IndiaIndustry: AutomotiveExperience: 10+ years of relevant HR experience, with at least 3-5 years in a managerial role.Position Overview:The Senior Human Resources Manager will be responsible for leading the HR function at the Pune-based automotive manufacturing facility. This role will manage the full...

  • Senior Program Manager

    4 months ago


    pune, India PubMatic Full time

    Company DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling...


  • Pune, India Vodafone Full time

    What you’ll do Role title: Finance IT Senior Product Manager Function: Technology _VOIS Band: F2 (General Manager) Department: Corporate Applications Reports to: Head of Corporate Applications Location: Pune Role purpose: IT Platforms is a core component of new Vodafone Digital and IT function. Our Operating Model is transforming as per our...

  • Senior Product Manager

    3 months ago


    pune, India RechargeZap Full time

    About Us: RechargeZap is a pioneering platform in the fintech space, dedicated to creating a rewards-oriented super app. Our platform encompasses a wide range of services, including recharge, utility bill payments, brand deals, cashbacks, gift cards, flight booking, bus booking, tour packages, train booking, visa application services, insurance services,...


  • Pune, India Agrostar Full time

    Senior manager sales - We are looking for a high-performing Senior Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.- You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.Responsibilities :-...


  • Pune, India Vistex Full time

    TheSenior Delivery Manager -Solution Delivery are a part of our success story and you support directly on the client’s side to create a perfect start with the Vistex-solutions for them. In this role you represent Vistex and assure the clients not only with your wide, specialized knowledge, best business practices but also with your communication skills and...


  • Pune, India Philips Full time

    JOB DESCRIPTION Job Title Senior Engineering Manager Job Description Job title: Senior Engineering Manager Senior Engineering manager is part of Global Organization that delivers impact to multiple businesses within Philips. The role manages a portfolio of high impact, complex engineering projects within an assigned business that enables...