IKS Health | Inventurus Knowledge Solutions

About IKS Health:

IKS Health enables the enhanced delivery of exceptional healthcare for today's practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States.

IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare - spanning administrative, clinical, and operational burdens - so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, we're creating transformative value in healthcare and empowering clinicians to build healthier communities.

Vision:

Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission:

Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

Our Values:

- Navigate opportunities and obstacles with speed and certainty

- Embed insight and capability in our people, processes and technology

- Relentlessly pursue innovation and excellence

- Foster human connections and collaboration

What We Do:

Revenue Optimizations Services:Our purpose built Revenue Optimization Services reduces administrative burden, maximizes revenue and enables growth at scale while using a variable cost model. Delivered using a technology led platform we transform revenue cycle management, prevent denials, facilitate the patient-provider care journey and maximize contract utilization.

Clinical Support Solutions:

Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.

Value Based Care:

As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational and financial outcomes.

Digital Health Solutions:

Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Health's Digital Health Solutions help solve some of provider enterprises biggest challenges.

Tech Engineering:

Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital customer experiences through our next-generation Care Enablement Platform. Our focus spans across various domains within technology, offering a diverse range of opportunities in Technical Program Management, Software & Product Engineering, Enterprise Architecture, Service Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI Reporting, and Data Analytics-all hosted on the cloud. Our commitment lies in harnessing the latest advancements in technology to create solutions that transcend traditional boundaries, fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive positive change.

10 Reasons Why You Will Have A Great Career At IKS

#WeAreIKS

Our care enablement platform enables care transformation across the patient journey.

1 We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.

2 We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians and thriving organizations.

3 We are Global: We have a global working culture across 3 continents.

4 We have a culture of Community: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.

5 We Empower Leaders: We empower leaders, celebrate success and leverage failure in our quest for excellence and innovation.

6 We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.

7 We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes and technology.

8 We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.

9 We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.

10 We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

Position : Associate Director / Director

Grade: 7 / 8

Reporting To: Vice President

Department: Quality

Shift Timing: 5:00 PM to 2:00 AM / 3:00 PM to 12:00 AM / 10:00 PM to 7:00 AM/ 1:00 AM to 10:00 PM / 7:30 PM to 4:30AM

Profile Description:

The selected candidate for Quality Associate Director/ Director is expected to manage delivery as per set SLAs/SOP, monitor and mitigate customer concerns, monitor ESAT and attrition for the account. Oversee all aspects of quality assurance within a process.

Key Responsibilities:

- Resource planning: Capacity planning as per the provider onboarding plan, Collaborate with WFM and Propel team for requisition, IJP/external hire.

- Developing Quality Standards/framework and methodology: Establishing quality framework and methodology, implementing it to ensure evaluation as per customer expectations and in adherence to SOW/SOP.

- Quality Assurance Processes: Designing, implementing, and maintaining quality assurance processes and systems, including inspection procedures, testing protocols, and quality control measures.

- Data Analysis: Analyzing quality data and metrics to track performance, identify trends, and make data-driven decisions to improve quality processes and outcomes.

- Problem Solving: Investigating and resolving quality issues, customer complaints, and non-conformances through root cause analysis and corrective/preventive actions.

- Training and Development: Providing training and support to team members on quality standards, procedures, and best practices.

- Continuous Improvement: Driving continuous improvement initiatives to enhance quality, efficiency, and cost-effectiveness.

- Regulatory Compliance: Have documentation as required for ISO/ SOC audits in collaboration with the compliance team.

- Cross-functional Collaboration: Working closely with other departments, such as Operation, Implementation and Training to address quality-related issues.

- Regularly connects with the team members to understand the challenges and address/ highlight to Quality leaders as required.

Qualifications :

- Graduation in Medical degree BDS,BHMS,BAMS and/or postgraduate degree such as MPH, MHA, MBA or advanced degrees or certifications (e.g., BBSS/ GBSS) would be preferred.

Behavioral Competencies:

- Analytical Skills: Proficiency in data analysis for quality improvement. Ability to interpret complex data sets and identify opportunities for process optimization.

- Communication and Collaboration: Effective communication skills to liaise with cross-functional teams, communicate quality objectives, and build consensus around quality initiatives. Collaboration with stakeholders at all levels to achieve quality goals.

- Problem-Solving Abilities: Strong problem-solving and decision-making skills, with the ability to identify root causes of quality issues and implement effective corrective and preventive actions.

- Leadership and Team Management: Strong leadership qualities to lead quality teams, motivate employees, and foster a culture of quality excellence. Providing clear direction, support, and empowerment to team members to achieve quality objectives.

- Overall, a Quality Manager plays a crucial role in ensuring that products or services meet the highest standards of quality and customer satisfaction, while also driving continuous improvement and innovation across the organization.