ServiceNow Architect Lead

2 days ago

Gandhinagar, India beBeeServicenow Full time

Job Title: ServiceNow Technical LeadWe are seeking a highly skilled and experienced technical lead to join our team. The successful candidate will be responsible for overseeing the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Key Responsibilities:Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.Requirements:Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).Experience:5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).2+ years in a leadership or team lead role, managing technical teams.Proven experience in customer-facing roles, with strong communication skills.Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).Preferred Skills:Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.Soft Skills:Strong leadership and team management abilities.Excellent verbal and written communication skills for engaging with customers and stakeholders.Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.

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