Customer Support Executive

2 weeks ago

tamil nadu, India Cookd Full time

Company DescriptionCookd is a digital-first FMCG brand that’s reimagining how India cooks. We create smartfood innovations like All-in-One Masala Mixes developed by professional chefs anddeliver to customers across the world. We make cooking easy, quick, and delicious,giving every kitchen the upgrade it deserves.Now, we are expanding our business further and therefore, we are open to onboardingone customer success manager, who is passionate to serve the customers and hungry togrow in the career very fast and ready to learn a lot for that growth.Qualifications• 3 to 5 years of customer handling experience.• Excellent verbal and written English communication skills.• Strong customer-handling and problem-solving abilities.• Ability to multitask and manage time-sensitive responsibilities (e.g, Customerresponse, COD allocations, pending orders).• Familiarity with CRM systems, e-commerce platforms, and courier partnerdashboards.• Positive attitude, empathy, and customer-first approach.• Graduation.Roles and Responsibilities• To ensure all Cookd existing and potential customers are getting the bestcustomer experience.• To ensure all customer experiences KPI’s like timely product delivery, timelycustomer query resolutions are maintained.• To coordinate with cross-functional teams, like the supply chain, LMD team, &sales and marketing team, to ensure the best customer experience.• To ensure the customer happiness team is achieving all their targets with respectto customer experience.• To ensure to build of the best framework, tech, processes, dashboards & KPItrackers to achieve maximum productivity from the team on customer experience.• To ensure COD order confirmations, NDR callings, chat and email queryresolutions, RTO closures, social media query resolutions & Abandoned Cartsclosures TAT are maintained.

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