Customer Support
2 days ago
Company OverviewTeachEdison is an innovative Education Technology company specializing in creating high-performance software for educators. We are dedicated to enhancing knowledge commerce with our flagship product, EdisonOS, a powerful operating system designed to revolutionize the educational landscape. Based in Bangalore, our dynamic team of 11-50 employees is committed to delivering advanced solutions in the software development industry. Visit us at Job OverviewWe are seeking a dedicated Customer Support professional to join our team at TeachEdison. This is a full-time, junior-level position based in Coimbatore. The ideal candidate will have 1 to 3 years of relevant work experience. You will play a vital role in ensuring that our clients receive exceptional service and support, facilitating a seamless experience with our products.Qualifications and SkillsExperience with ticketing systems to efficiently manage and resolve customer queries. (Mandatory skill)Email support expertise to communicate effectively with clients and provide timely solutions. (Mandatory skill)Proficiency in American English to ensure clear and concise communication with customers. (Mandatory skill)Excellent customer service skills to foster positive interactions and maintain client satisfaction.Strong communication abilities to articulate issues, solutions, and updates to customers clearly.Escalation handling skills to identify and prioritize urgent cases ensuring swift resolution.Product knowledge to understand and effectively address customer queries regarding our offerings.Detail-oriented with the ability to document interactions for continuous improvement of support processes.Roles and ResponsibilitiesProvide outstanding customer support through various channels ensuring high satisfaction.Utilize ticketing systems to track, manage, and resolve customer inquiries efficiently.Handle email support for accurate and timely response to customer queries and concerns.Develop a thorough understanding of our products to offer informed and effective assistance.Communicate complex technical information in layman's terms to customers when necessary.Escalate issues to higher-level support or management following standard protocols.Gather customer feedback to relay insight and suggestions for product and service improvements.Maintain accurate records of customer interactions to assist in building a knowledge base.
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Customer Support
2 weeks ago
coimbatore, India TeachEdison Full timeCompany OverviewTeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience...
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Customer Support
2 weeks ago
Coimbatore, India TeachEdison Full timeCompany Overview TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience...
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Customer Support
2 weeks ago
Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany OverviewTeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience...
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Customer Support
2 weeks ago
Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 2,00,000 - ₹ 4,00,000 per yearCompany OverviewTeachEdison is an innovative Education Technology company specializing in creating high-performance software for educators. We are dedicated to enhancing knowledge commerce with our flagship product, EdisonOS, a powerful operating system designed to revolutionize the educational landscape. Based in Bangalore, our dynamic team of 11-50...
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Customer Support
1 week ago
Coimbatore, India InFynd Full timeCUSTOMER SUPPORT - INTERNATIONAL VOICE PROCESS - Handle inbound or outbound calls of customers and clients. - Identify the needs of the customers, resolve issues, and provide solutions. - Maintain good customer relations. - Great listening skills as well as speaking skills in English. - Great English accent. - Troubleshooting the customer’s problems - Sell...
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IT Support Engineer
1 week ago
Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 24,00,000 - ₹ 36,00,000 per yearJob Summary:We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT...
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Customer Support Executive
5 days ago
Coimbatore, India ICL INTERNATIONAL COURIER Full time**Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify,...
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Customer Support Executive
1 week ago
Coimbatore, India OneData Software Solutions Pvt. Ltd Full time**responsibilities**: - **Resolving customer complaints**: A customer support executive should be able to handle customer complaints efficiently by listening to their concerns, empathizing with them, and providing appropriate solutions or alternatives. - **Managing customer accounts**: A customer support executive should maintain and update customer...
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Customer Support Executive
2 weeks ago
Coimbatore, Tamil Nadu, India sarainfotech Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive, located in Coimbatore. The Customer Support Executive will be responsible for answering customer queries, providing online support, ensuring customer satisfaction, and delivering exceptional customer service. This role...
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Customer Support Specialist
2 weeks ago
coimbatore, India TeachEdison Full timeCompany OverviewTeachEdison is an innovative Education Technology company specializing in developing high-performance software for educators. With a team of 11-50 employees, we are pioneering the creation of EdisonOS, a robust operating system designed to enhance knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the Software...
