Technical Account Manager

4 weeks ago

delhi, India Global M Full time

Join the API Revolution at Gravitee—Where Innovation Meets Growth

Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values:

- Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
- Do What it Takes: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
- Professionalism: We believe in clear, respectful communication and prioritize the needs of our team and customers.

Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless—be a part of the revolution

THE ROLE & WHY IT EXISTS

Gravitee.io is taking APIs to the next level — we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in. We are currently recruiting for an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies.

The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells.You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).

WHAT YOU WILL BE DOING

- Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
- Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
- Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
- Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
- Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
- Understand, advocate, and document customer’s use case, architecture, and roadmap
- Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
- Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

ESSENTIAL SKILLS - The right candidate will possess at least the following skills:

- Ability to work across US, EST
- 5+ years of demonstrated experience handling customers of all sizes
- Professional Services functions in a fast-paced Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
- Ability to travel when required to meet with your accounts

DESIRED SKILLS - Additionally, these skills are not required, but preferable:

- Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes Software development experience in one or more programming languages such as Java or Python
- Additional European language skills are a strong plus
- Experience working in a startup or scale-up environment

AT GRAVITEE, YOU’LL GET…

- Excellent medical coverage to keep your body and mind healthy
- 15 days holiday leave + national bank holidays
- Learning + Development budget to enhance skills
- Endless opportunities for growth and development
- Opportunity to work with cutting edge technologies in a high growth start up

At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

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