General Manager

Job Title: General Manager – Retail Operations- Estele Accessories Pvt. Ltd Location: Hyderabad (Base Location), with frequent travel across IndiaPackage:          ₹20 LPA + VariablesKey Responsibility Areas (KRA):1. Leadership and People DevelopmentSupervise and directly manage 4 zonal managers, each responsible for overseeing multiple clusters of stores (2-3 clusters per zone, with 3-4 stores per cluster).Foster a collaborative environment where the team feels supported and empowered to achieve organizational goals.Provide regular coaching and mentoring sessions to zonal managers, cluster heads, and store managers to enhance their leadership and operational capabilities.Implement training and skill development programs that align with the company’s strategic vision and encourage career progression for team members.Develop and maintain a strong talent pipeline by identifying, recruiting, and retaining high-performing individuals.2. Strategic Business DevelopmentIdentify and capitalize on new business opportunities, such as opening new stores, entering untapped markets, and implementing innovative retail strategies.Collaborate with the leadership team to set strategic objectives and create actionable business plans to achieve growth targets.Strengthen vendor and landlord relationships for cost-effective leasing and expansion opportunities.Monitor industry trends and competitor activities to ensure the brand remains competitive and adaptable.3. Retail Operations ExcellenceOversee seamless day-to-day operations across all 40 stores, ensuring standardization of processes and adherence to company policies.Develop and implement KPIs to measure performance at all levels: zones, clusters, and stores.Regularly audit store-level operations, ensuring compliance with inventory management, customer service protocols, and safety standards.Address operational challenges swiftly by providing guidance to zonal managers and store teams during store visits or virtual reviews.4. Financial and P&L ManagementTake full ownership of the company’s financial performance, ensuring profitability through strategic cost control measures and revenue generation initiatives.Analyze P&L statements to pinpoint areas for improvement and provide actionable insights to zonal and store managers.Set financial targets for each zone and track progress through regular performance reviews.Optimize resource allocation, including workforce planning, budget management, and cost-effective marketing strategies.5. Merchandising and Inventory ControlCollaborate with the merchandising team to curate product assortments tailored to diverse regional preferences and consumer demand.Monitor inventory levels across all stores, ensuring optimal stock availability and timely replenishment to prevent overstocking or stockouts.Implement best practices for inventory control, reducing shrinkage and wastage while maximizing profitability.6. Team Building and MotivationBuild a culture of collaboration, accountability, and enthusiasm within the organization.Recognize and reward top-performing individuals and teams to maintain high levels of employee engagement and motivation.Resolve conflicts effectively and foster a positive working environment conducive to innovation and team success.7. Travel and Store VisitsConduct frequent store visits to assess operations and address issues in real-time.Provide constructive feedback and hands-on support to zonal managers, cluster heads, and store managers during field visits.Attend key business events, client meetings, and companywide initiatives as required.8. Customer Experience ManagementDrive customer-centric practices across all stores to enhance the brand’s reputation and foster customer loyalty.Oversee the implementation of customer feedback mechanisms and ensure prompt resolution of issues to deliver consistent satisfaction.Design and launch in-store promotions and seasonal campaigns to attract and retain customers.  Job Description:The General Manager (GM) will spearhead operations for a leading retail brand with a network of 40 stores across India, reporting directly to the leadership team. The role demands a seasoned professional with an entrepreneurial mindset, strategic thinking abilities, and an exceptional ability to lead and inspire large teams.Key Competencies and Qualifications:Relevant Experience: A minimum of 8-10 years in a senior leadership role within the retail industry, preferably handling multi-store or regional operations.People Management: Proven track record of managing large teams with a focus on coaching, mentoring, and team development.Strategic Thinking: Ability to analyze market trends, identify growth opportunities, and make data-driven business decisions.Operational Expertise: Thorough knowledge of retail operations, P&L management, merchandising, inventory control, and customer experience enhancement.Communication Skills: Excellent verbal and written communication, with the ability to influence and negotiate effectively.Travel Flexibility: Willingness to travel extensively to oversee operations and address business requirements.Personal Traits: Energetic, well-organized, professional, and goal-oriented with a “go-getter” attitude.Core Responsibilities:Act as the primary liaison between the leadership team and operational staff to ensure alignment on company goals and priorities.Strategically steer the retail brand toward growth and expansion while maintaining operational excellence.Balance short-term objectives with long-term vision to sustain profitability and brand relevance in a competitive market.