Effective Communication Strategist

4 days ago

hubballi, India beBeeCommunication Full time

Job Description:We are seeking a highly skilled and experienced Communication Coach to join our team. The ideal candidate will have a proven track record of training and developing associates in communication skills, including soft skills, voice and accent, language, and behaviors defined by clients.Key Responsibilities:Train a team of associates and impart knowledge that impacts soft skills, voice and accent, language or behaviors defined by client.Conduct refresher and update training on Communication, Soft skills, Grammar, Syllable Stress, Voice intonation.Ongoing monitoring of associates' performance and tracking deviations.Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPIs.Regularly assess training needs to fill gaps in performance.Conduct periodic meetings & huddles with the team to gauge and improve performance.Track and ensure improvement of lower performing associates.Facilitating internal audits on communications and soft skills.Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.Conduct refresher sessions with NH agents to keep them posted about Soft skills and Accent Neutralization.Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.Train new hire batches, on communication, soft skills and cultural aspects.Required Skills and Qualifications:Proven experience in training and development, particularly in communication skills.Excellent understanding of soft skills, voice and accent, language, and behaviors defined by clients.Ability to monitor and track performance, identify areas for improvement, and implement solutions.Strong interpersonal and communication skills, with ability to work effectively with diverse groups.Capacity to analyze data, identify trends, and make informed decisions.Proficiency in tools and technologies used for training and development.Benefits:Opportunity to work with a talented team of professionals.Chance to develop and grow in a dynamic and supportive environment.Competitive compensation package and benefits.Professional development opportunities.Others:Work in a fast-paced and results-driven organization.Collaborate with cross-functional teams to achieve business objectives.Stay up-to-date with industry trends and best practices.

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