IT Solutions Expert

2 days ago

erode, India beBeeSolution Full time

We are seeking an IT Solutions Expert to join our team.The ideal candidate will be responsible for providing technical support to enterprise customers after they've gone live with our platform. This includes troubleshooting issues related to current configurations and resolving technical problems efficiently. The expert will also take on a technical point-of-contact role, ensuring continuity, technical context, and faster issue resolution.Serve as a primary escalation point for customer-reported technical issues, investigating and debugging issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration using tools like SQL, Postman, and log monitoring systems.Collaborate with engineering and product teams to escalate and resolve bugs, ensuring timely communication to the customer.Maintain detailed case notes, documentation, and internal/external knowledge base content.About this Role:This is a great opportunity to work with large-scale enterprise customers, helping them overcome complex technical challenges. You will need to think critically, communicate effectively, and work well under pressure.Key Responsibilities:Technical SupportProblem ResolutionEscalation ManagementDocumentation and Knowledge Base ManagementRequirements:Strong technical skills, including experience with platforms, integrations, and data analysis.Excellent communication and problem-solving skills.Ability to work independently and collaboratively as part of a team.What We Offer:A competitive salary and benefits package.Ongoing training and professional development opportunities.A dynamic and supportive work environment.

  • Cloud Solutions Expert

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    erode, India beBeeExpertise Full time

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    erode, India beBeeCampusConsultant Full time

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    erode, India beBeeCybersecurity Full time

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    Erode, India Expert Law Full time

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    erode, India beBeeImplementation Full time

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    erode, India beBeeSolution Full time

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    erode, India beBeeLearning Full time

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