Operations Service Specialist, AVP

2 days ago

bangalore, India Deutsche Bank Full time

Job Description:Job Title: Operations Service Specialist, AVPLocation: Pune, India Corporate Title: AVPRole DescriptionPrivate Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.What we'll offer youAs part of our flexible scheme, here are just some of the benefits that you'll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service deliveryTake overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidentsEnsure analysts are using the correct troubleshooting methods and processesAssistance in managing relationships with involved business partnersManage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issuesOverview of areas that need monitoring, reporting and improvementYour skills and experienceIdentifying the required metrics and ensuring that they are addressed, monitored and improved where necessaryExperience with multiple technology stacks (microservices, DB2/Oracle database, Cloud based platforms, JAVA, SQL etc)Working knowledge of standard tools (Service-Now, Confluence, JIRA)ITIL & GCP qualified desirableEnglish language skills mandatory, German CEFR A1 level mandatory (higher desirable)EducationBachelor's degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)How we'll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

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