Care Support Representative

2 days ago

rajkot, India beBeeCustomerSupport Full time

Job Title: Care Support Representative Job Description:As a Care Support Representative, you will be responsible for providing exceptional customer service to our valued customers. You will work closely with internal teams to ensure seamless communication and customer satisfaction. Key Responsibilities:Attend incoming calls and manage customer queries from farmers, dealers, and distributors.Provide timely solutions and technical support related to products, crops, pest management, and field issues.Prepare, review, and manage marketing and technical content as required.Assist the Marketing Manager by creating relevant content for social media platforms.Manage and update technical content on the company website.Maintain customer data and prepare reports using MS Excel (including VLOOKUP, Pivot Tables, etc.).Coordinate with internal teams (Sales, Marketing, Technical) to ensure smooth communication and customer satisfaction.Understand crop patterns, agronomy practices, and regional crop-related needs to guide customers effectively. Requirements:To succeed in this role, you will need:Strong communication skills in English, Gujarati, and Hindi.Good written communication and documentation ability.A strong understanding of crop patterns, agronomy practices, and regional crop-related needs. What We Offer:We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment. How to Apply:If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.

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