Galileo Ticketing Expert

2 weeks ago

ahmedabad, India Technomine Full time

Join Technomine as a Flights Support Administrator
Location: CG road, Ahmedabad
⏰ Working Hours: Full time (Out of Hours Shifts) –
Department: Customer Support / Operations

Why Technomine?
At Technomine, we don’t just offer jobs – we build careers. With a strong legacy of growth, innovation, and people-first values.

This is your chance to be part of a company that values diversity, celebrates achievements, and provides opportunities to grow alongside a passionate, award-winning team.

Key Responsibilities
Flight Scheduling and Management
Monitor and update flight schedules to ensure accuracy.
Rebook flights as needed, managing any last-minute changes and cancellations.
Liaise with airlines and partners to confirm bookings and resolve flight-related issues.
Customer Support and Communication
Provide timely responses to customer inquiries received during out-of-hours periods.
Manage and resolve customer issues effectively, ensuring a seamless experience.
Keep customers informed of any changes to their travel plans in a clear and courteous manner.
Administrative Tasks
Perform various admin tasks related to travel bookings, including updating records and managing booking systems.
Maintain accurate documentation of all customer interactions and transactions.
Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns.
Problem Resolution
Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.
Escalate complex issues to daytime teams where necessary, providing clear handover notes.

Summary
Back Office Administration
CRM internal communication
Customer service engagement
Airline communications
Supplier Communication

Essential Skills
Expertise in Global Distribution System (GDS) , specifically Galileo , for managing support and travel requirements.
PCC Management (Pseudo City Code).
Proficient in PNR (Passenger Name Record) creation and pricing .
Skilled in administering schedule changes efficiently.
Additional knowledge of Amadeus or other airline booking systems is an advantage.
Experience in handling flight rebooking's and travel logistics .
Ability to work autonomously with minimal supervision, especially during out-of-hours periods.
Advanced GDS (Galileo) Skills:
Basic ticketing operations.
Re-issuing tickets.
Re-pricing ticketed/unticketed PNRs.
Handling date changes for ticketed/unticketed bookings.
Managing flight changes for ticketed/unticketed bookings.
Performing name changes on reservations.
Processing upgrades for ticketed/unticketed bookings.
Re-routing ticketed PNRs.
Voiding tickets.
Requesting refunds for canceled bookings.
Shift timings :

11:30 PM to 8:30 AM IST
5 days working

Location: CG road Ahmedabad

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