Program Experience Manager

2 days ago

kottayam, India beBeeProfessional Full time

Program CoordinatorAbout Us:We're committed to delivering exceptional education experiences by partnering with top-tier universities worldwide. Our goal is to make high-quality learning accessible and affordable for individuals, companies, and governments globally.Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches. We've educated over 250,000 individuals across 80+ countries.We have a global presence with offices in multiple locations and a team of over 2,000 employees.Role Overview:As a Program Coordinator within our Learning/Service Delivery team, you'll play a key role in ensuring the smooth operation of our programs, providing support to learners, and collaborating with internal teams to deliver a seamless learning experience.You'll serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Learner Support: Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools.Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.Benefits:We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.We're an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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