AI/ML Engineering Lead

2 days ago

hubballi, India beBeeInnovator Full time

Senior AI/ML Engineer OpportunityWe are seeking an experienced Senior AI/ML Engineer to join our team in designing, developing, and deploying cutting-edge AI models that power our intelligent chatbots, voice agents, and telephony services.This role offers a unique opportunity to drive the design and implementation of innovative solutions that enhance patient access and staff wellbeing across hundreds of GP surgeries.As a key member of our team, you will be responsible for:Designing and architecting AI models to ingest NHS data sources, generate accurate responses, and power both chatbot and voice agent interactions;Crafting, iterating, and optimizing prompts and designing voice-agent dialogue flows to maximize response relevance, reduce latency, and ensure clinical safety across text and voice channels;Partnering with frontend and backend teams to integrate AI and voice agent components into our microservices architecture;Instrumenting AI and voice-agent pipelines, analyzing logs and user feedback, troubleshooting edge cases, and implementing continuous-learning improvements;Staying abreast of the latest advances in LLMs, RAG, conversational AI frameworks, and NHS-specific compliance to inform our technical roadmap;Defining and executing rigorous test plans in collaboration with QA to validate model accuracy, voice-agent performance, and compliance with healthcare standards;Key qualifications include:Hands-on experience with prompt engineering, LLMs (e.g., GPT, Bloom, LLaMA), RAG frameworks, and voice-agent/dialogue-system design, with demonstrable projects or open-source contributions;Advanced proficiency in Python, comfortable building APIs in NestJS, familiarity with Next.js/React for frontend integration;Strong understanding of Azure services (App Services, Functions, Cognitive Services), containerisation (Docker), and relational databases (MySQL);Experience designing microservices, distributed architectures, and RESTful/GraphQL APIs;Passion for healthcare technology, patient-centric design, and improving NHS primary care workflows;Excellent written and verbal skills to articulate complex AI and voice-agent concepts to technical and non-technical stakeholders;Benefits include:Impactful work: shape the AI and voice agent engine behind our flagship product, directly improving patient access and staff wellbeing;Innovative environment: join a rapidly growing team at the forefront of healthcare AI, with dedicated R&D time and full support for professional development;Flexible hybrid working: enjoy a balance of in-office collaboration and remote days;Competitive package: attractive salary, equity options, pension contributions, and comprehensive private healthcare;Supportive culture: work alongside seasoned AI researchers, software engineers, and NHS specialists in a collaborative, fast-paced setting;About Our CompanyWe are the UK's market-leading provider of AI-powered telephony, voice agent, and chatbot solutions for primary care. Our mission is to transform healthcare access through intelligent automation.

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