Senior Business Process Specialist

2 days ago

mangalore, India beBeeBusiness Full time

Job Title: Business AnalystOverview of the Role:The successful candidate will be responsible for supporting business processes and operations activities to ensure timely and high-quality deliverables. This involves combining operational and analytical skills with strong problem-solving and communication abilities to drive projects forward, resolving operational and analytical business problems.Key Responsibilities include but are not limited to:Ability to understand and clearly communicate client business issues, operating business rules, data, and standard operating procedures.Understand, execute, and suggest improvements to pre-defined operational processes.Implement process improvements in operational processes and strive to identify such opportunities working with senior analysts.Remaining current on new tools, techniques and working models to continually improve/enhance process and design for quick adoption.Develop a strong understanding of operational processes, data, tools & technology to effectively translate business to technology & vice versa.Build subject matter expertise over a period of time and apply it to operational processes.Apply quality checks and validations on all deliverables and report back results to the Operations Lead.Execute defined operational models for clients with standard operating procedures, quality assurance quality checks, governance criteria, roles and responsibilities and assist the Senior Analyst to define newer more efficient models including detailed documentation.Coordinate with multiple stakeholders (could be in different time-zones) of the operational process to ensure smooth delivery to the client per pre-existing timelines.Assist the engineering team to implement new operational procedures and/or improvements to existing operational procedures by providing knowledge about operations and testing the modified procedures.Testing new/updated operational procedures to ensure fidelity.Coordinate multiple tasks to produce high-quality results.Work on multiple client tasks, strengthening analytical, task management and communication skills.Collaborate with internal teams to provide all-round value to the organization.Keep track of unplanned internal & client tasks stemming from operational projects.Carry out secondary research as needed.Investigate client questions related to operational deliveries, as needed.Qualifications:Bachelor's degree in computer science, Electronics/Communication, Electrical Engineering or related fields.1 – 2 years of experience using data mining languages/tools like SQL (for analysts). Exposure to stored procedures is a plus. Detail orientation, quality consciousness and operational mindset are key qualities expected.Experience in Pharmaceuticals, Managed Markets Consulting or Analytics Consulting with broad based experience in, managed care, and/or analytics will be an advantage.Experience having worked with people in different time-zones.Experience leading the delivery of analytic results to the client (internal or external).Preferred Qualifications:Masters in these disciplines OR MBA/PGDM/EquivalentProduct development/management/operations experience preferred

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