Senior System Administration Manager

2 days ago

kottayam, India beBeeTechnical Full time

Job OverviewWe are seeking a seasoned professional to fill the role of Technical Operations Lead. This position requires an individual with expertise in Linux system administration, incident management, and cross-functional coordination.About the RoleAs a Technical Operations Lead, you will oversee and guide a team of technical professionals in a dynamic 24x7 production environment. You will be responsible for managing escalations, ensuring system uptime, and driving operational excellence.Main Responsibilities* Lead and mentor a team of 10+ technical operations engineers* Guide the team in handling critical situations and high-severity incidents* Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution* Handle customer escalations and coordinate with internal stakeholders for timely resolution* Escalate critical issues through the appropriate hierarchical channels* Collaborate with cross-functional teams including development, QA, and infrastructure* Monitor systems using industry-standard tools and respond to alerts proactively* Guide the team in performing production deployments, patching, and release management* Maintain and troubleshoot On-premise server infrastructure* Ensure adherence to operational processes and documentation standards* Participate in 24x7 shift rotations and provide on-call support as neededRequired Skills & Qualifications* 8–12 years of experience in technical operations or system administration* Proven experience in leading and managing technical teams* Strong Linux administration skills (command-line, scripting, troubleshooting)* Solid understanding of networking fundamentals (beyond basic level)* Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.)* Experience in incident management and root cause analysis* Familiarity with ITIL processes and escalation management* Experience in production deployment and release management* Working knowledge of Hadoop and distributed systems* Basic knowledge of Docker and Ansible* Excellent communication and coordination skills* Ability to work under pressure in a fast-paced environmentPreferred Qualifications* Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL* Experience with cloud platforms (AWS, Azure, GCP) is a plus* Automation/scripting experience (Shell, Python, Ansible) is an advantage

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