Operations Manager

3 weeks ago


noida, India Astrotalk Full time
We are looking for an Operations Manager to lead our Partner Success team at Astrotalk.
What would you have to do?
- The role would require you to ⁠lead a team of FTE's handling partner queries. Manage partner relations and ensure all the partner queries and escalations are being handled well within TAT & CSAT is being maintained.-Oversee day-to-day operations to ensure efficiency, effectiveness, and adherence to established processes.-Identify opportunities for process improvement and implement streamlined procedures to enhance overall team productivity.- Coordinate with Tech & Product team to resolve the tech & product related issues faced by the users.- Proactively suggest strategies based on queries received from users to improve the user experience.
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