Servicenow Solutions Architect

2 days ago

hubballi, India beBeeTechnical Full time

Job Title: Servicenow Technical LeadWe are seeking a skilled Servicenow Technical Lead to oversee a team of professionals, manage incoming work, and serve as the primary point of contact for customers.Main Responsibilities:Work Management: Prioritize, organize, and manage incoming Servicenow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.Servicenow Expertise: Oversee the design, development, and implementation of Servicenow solutions, ensuring alignment with best practices and business objectives.Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance Servicenow platform functionality.Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery. Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.Cross-Functional Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align Servicenow solutions with organizational goals.This is a key leadership role that requires strong technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the Servicenow platform.In this role, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.We offer a competitive compensation package, excellent benefits, and opportunities for career growth and professional development.If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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