Relata | Back Office Staff
6 days ago
Position: Back Office Staff / CRM Executive (Freshers Welcome)
About the Role:
We are looking for enthusiastic and detail-oriented individuals to join our team as Back Office Staff / CRM Executives. This role is ideal for freshers who want to start their career in a professional corporate environment. You will play a vital role in managing backend operations, supporting internal teams, and ensuring a smooth customer experience.
Key Responsibilities:
- Maintain and update customer and client databases accurately.
- Handle customer inquiries via email, phone, or chat, and ensure timely follow-ups.
- Collaborate with sales, marketing, and operations teams to streamline workflows.
- Prepare reports and maintain accurate documentation of transactions and interactions.
- Monitor customer accounts and address issues to improve satisfaction levels.
- Suggest and implement improvements for backend processes.
Qualifications:
- Freshers with strong organizational and time-management skills are encouraged to apply.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Basic knowledge of CRM tools is a plus.
- Excellent verbal and written communication skills.
- Positive attitude and a willingness to learn and grow in the role.
What We Offer:
- Exposure to lean startup & learning opportunities.
- A supportive and collaborative work environment.
- Opportunities for career growth and skill enhancement.
Job Details:
- Location: Pune
- Compensation: As per industry standards
- Employment Type: Full-Time
How to Apply:
If you’re ready to kickstart your career with us, apply now
Have a basic understanding of SignalHire, Zapier and other CRM & Automation tools.
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