Technical Solutions Specialist

1 day ago


kottayam, India beBeeImplementation Full time

Talkdesk Support and Implementation Engineers play a pivotal role in providing technical support and implementation expertise for the platform across multiple projects.They work as subcontractors to assist with day-to-day operations, troubleshooting, system enhancements, integration support, and configuration activities.Provide Level 2 technical support for Talkdesk incidents and service requests.Assist in setup, configuration, and deployment activities across various business units.Work with internal teams to implement and maintain integrations with CRM tools.Required qualifications include 5+ years of experience in Contact Center solutions, proven hands-on experience with the platform, knowledge of IVR design, and strong understanding of SaaS applications.



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