IDFC Bank/Authorizer/Vadodara

2 weeks ago

vadodara, India Acura Solution Full time

Job Description: Role/Job Title - Bank AuthorizerBusiness - Retail BankingJob PurposeThe role entails working towards achievement of CASAbuild up, in line with branch targets through efficient andcost-effective customer engagement. The role bearerwould lead customer service and operations at thedesignated branch and ensure regulatory requirements.Roles & ResponsibilitiesKey / Primary Responsibilities of the Role - List theprimary deliverables"- Be solution oriented and ensure customers met are onboardedon Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI),PL, Two-Wheeler Loans, HL, LAPCoordinate with respective relationship managers forleads of business loans, working capital, POS, CMS, tradetransactionsEnsure all the customers visiting the branch are deliveredsuperior serviceClient relationship management and customer servicesrelated to retail banking operationsResponsible for creating a customer-focused approachfor quick resolution of all queries and complaints"Secondary Responsibilities - List the deliverables otherthan primary, but essential for the role"- Perform audit and ensure compliance to internal andexternal regulations and guidelinesProvide best in-class customer service to become theirbanking partner of choiceKey Success MetricsCA/SA and TD growth targets, Customer Acquisitiontargets, Product Cross Sell targets

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