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Deputy Manager- Inside Sales

1 month ago

bangalore, India DISA India Limited Full time

Norican Group is a world leading provider of technology for the formation and enhancement of metallic parts. The Group is home to five leading, globally operating brands: DISA, ItalPresseGauss, Simpson Technologies, StrikoWestofen, Wheelabrator and digital IIoT solutions, headquartered at Copenhagen, Denmark. It’s manufacturing facilities and Technology centres are spread across the globe.
DISA India Limited forms an integral part of Norican Group, a consortium comprising six prominent global technology entities. We are a world-class engineering company founded on innovation and expertise, with a goal to build sustainability, lead technology, and Shape Industry.

Responsibilities:

This position essentially drives customer relationships and engages in sales activities.
It is primarily a sales role which will serve our customers virtually and will focus on aftermarket products.
Act as primary aftermarket customer contact point, lead relationship and account management and customer support activities
Focus on proactive selling activities of aftermarket products, such as parts, service labour and simple upgrades. Communicate value to customer and converting to bookings
Run sales plays with accounts in your customer portfolio, reaching out about potential value we can provide the customer and converting to bookings
Creation and execution of account plans for larger customers as required
Developing and maintaining customer contact and network through primarily virtual means (i.e., leveraging modern sales technology and digital tools to engage customer, business travel by exception and not expected)
Represent & promote equally all Lines of Business brands/technologies according to customer installation
Possessing product knowledge and able to advise customer on simple technical questions
Ensuring co-ordination within Norican business to achieve timely and accurate support of customer’s needs and requests
Preparation and presentation of regular account sales reviews, forecasts, and other management reporting
Update CRM and other IT systems as required to reflect our customer contacts
Proactively analysing and drawing insights from sales tools to understand customer needs and convert these into sales success
Proactive gathering & maintenance of relevant business intelligence on account and entry into relevant CRM or other system in structured form
Creation, follow-up and expediting of offers and orders
Associated tasks as required

Experience and Qualifications:
Familiarity and mastery of digital engagement tools (e.g., Teams calls, Zoom, CRM) to be able to run sales calls digitally.
Past sales or commercial operations experience preferred.
Graduate in Engineering or any other stream with 3 to 5 years of sales experience with excellent communication skills.

Key Competencies:
Customer-focused and solution-oriented.
Aim to become trusted contact partner of choice for customer
Sales ‘hunter’ mentality
Analytical & process driven. Methodical way of working with content & data focus
Strong verbal, presentation and written skills
Strong selling skills
Willingness to learn and continually improve
Fluency in English
Past sales or commercial operations experience preferred
Knowledge of Norican product portfolio

KPI’s:
Outbound calls to accounts listed in your account portfolio
Conversion of said calls and contact points to bookings
Quotes and bookings from provided sales plays
Orders, sales, and gross margin of allocated ‘House’ accounts
NPS, on-time delivery of allocated accounts
Number and value of claims