Assistant Manager Guest Experience

2 weeks ago

bangalore, India The Leela Bhartiya City Bengaluru Hotel Conventions Residences Full time

Company Description The Leela Bhartiya City Bengaluru is a luxury hotel, part of the expansive 125-acre Bhartiya City, offering a tranquil environment paired with modern amenities. The property combines a hotel, luxury residences, convention center, fine dining options, retail spaces, and commercial offices, creating a self-sufficient ecosystem. Located just a 30-minute drive from Kempegowda Airport, it boasts proximity to upscale retail outlets, a performing arts center, and entertainment options, making it a premier destination in North Bengaluru. Designed to provide a seamless blend of contemporary comforts and opulent hospitality, the hotel caters to travelers in search of luxury in an urban setting. The Leela Bhartiya City is committed to delivering exceptional guest experiences while being a hub for urban sophistication. Role Description This is a full-time on-site role based at The Leela Bhartiya City Bengaluru for the position of Executive Team Lead Guest Experience. This role is responsible for leading and overseeing guest service operations to ensure that all guests have a memorable and exceptional experience. The individual will coordinate with various departments, address guests' needs, manage service-related inquiries, and ensure quality standards are met. Promoting seamless collaboration and acting as a point of contact for resolving guest concerns will also be key responsibilities. Qualifications Excellent customer service, communication, and problem-solving skillsStrong leadership, team management, and coordination abilitiesAttention to detail, multitasking, and organizational skillsProficiency in hospitality management systems and basic computer applicationsAbility to remain composed under pressure and maintain professionalismA background in hospitality, hotel operations, or guest relations is preferredFluency in English; proficiency in additional languages is a plusA bachelor's degree in Hospitality Management or a related field is advantageousPrevious experience in guest services or a leadership role within the hospitality industry

  • Assistant Manager Guest Experience

    2 weeks ago

    bangalore district, India The Leela Bhartiya City Bengaluru Hotel Conventions Residences Full time

    Company Description The Leela Bhartiya City Bengaluru is a luxury hotel, part of the expansive 125-acre Bhartiya City, offering a tranquil environment paired with modern amenities. The property combines a hotel, luxury residences, convention center, fine dining options, retail spaces, and commercial offices, creating a self-sufficient ecosystem. Located just...

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