Test Engineer
3 weeks ago
**Looking for immediate joiners or candidate with less than 30 days**
**Location:** Chennai, Coimbatore, Pune & Bangalore
**Experience Level:** 3–5 Years
**Employment Type:** Full-Time
**Shift:** 2PM – 11PM
Job Summary:
We are seeking a skilled IVR Automation & Functional Testing Specialist with 3–8 years of experience to join our team. The ideal candidate will bring hands-on expertise in IVR automation and functional knowledge of text and calling applications. Familiarity with Agile methodologies and end-to-end (E2E) functional testing is a value add, while experience with Salesforce is a plus. You will collaborate with cross-functional teams to develop, test, and optimize our automated IVR solutions, ensuring a seamless experience for end-users.
Key Responsibilities:
• IVR Automation and Functional Expertise Design, implement, and maintain automation frameworks for IVR systems. Conduct thorough functional and regression testing on IVR applications to validate system functionality, performance, and integration. Develop test scripts, scenarios, and test cases to ensure high-quality IVR system delivery.
• Text and Calling Applications Leverage in-depth knowledge of text and calling applications to validate and enhance system functionality. Identify and troubleshoot issues related to text and calling features, ensuring smooth communication channels across systems.
• Salesforce Knowledge (Preferred) Utilize basic knowledge of Salesforce to support the integration and automation of Salesforce functionalities within IVR and related systems. Troubleshoot and assist in resolving any Salesforce-related issues within the testing environment.
• Agile Methodology (Preferred) Actively participate in Agile development processes, including sprint planning, reviews, and retrospectives. Collaborate with cross-functional teams, including developers, product owners, and business analysts, to prioritize testing efforts and align with sprint goals.
• End-to-End Functional Testing Lead and execute E2E functional testing, ensuring seamless integration and flawless operation of all system components. Analyze test results, report defects, and work closely with developers to ensure timely resolutions and enhancements
Required Skills & Qualifications:
• Experience: 3–8 years in IVR automation and functional testing.
• Technical Expertise: Strong knowledge of IVR automation tools, text and calling applications, and functional testing.
• Salesforce: Basic knowledge is an advantage, with the ability to troubleshoot and support system integration.
• Agile Knowledge: Experience working within Agile teams, participating in sprint activities.
• Functional Testing: Expertise in end-to-end functional testing and quality assurance practices.
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